Delivery policy

Deliveries are made on working days, Monday to Friday. Orders are usually delivered within 1 to 8 working days (day 0 is the day on which you have received confirmation of payment for your order before 3pm. Otherwise, day 0 is the next working day). The delivery time depends on the payment confirmation, the delivery address you have chosen, the delivery service provider you have chosen and the availability of the items in the warehouse. If you do not specify this, all deliveries will use DPD express by default.

The CUSTOMER is informed of the delivery date when he/she chooses the type of delivery at the end of the ordering process,
before confirming the order. It is specified that deliveries will be made within thirty (15) days maximum. If the CLIENT fails to do so, he/she must
give formal notice to the SELLER to deliver within a reasonable period of time and in the event of non-delivery within this period, he may terminate the contract. The
The SELLER shall refund the total amount paid for the PRODUCTS, including taxes and delivery charges, to the CLIENT without undue delay after receipt of the letter of termination.
PRODUCTS, including taxes and delivery charges, by the same method of payment used by the CLIENT to purchase the PRODUCTS.
The SELLER is responsible until the PRODUCT is delivered to the CLIENT. It is recalled that the CLIENT has a period of three (3) days to
notify the CLIENT of the condition of the goods at the time of delivery.

You will receive SMS/E-mail notifications from us and/or the logistics service provider to keep you informed about the shipment and delivery of your order. The mobile phone number and e-mail address you provided when you placed your order will be used to send you these notifications. The number of notifications you receive will vary depending on the orders you have placed.

As soon as your order leaves our warehouse or is available for collection, you will receive an e-mail. The logistics service provider will also send you notifications by SMS/E-mail when your order is picked up and on the day of delivery or following delivery of your order, depending on the delivery method.

Change the order

Once your order has been prepared and is ready for shipment or has already been shipped, we may not be able to change the delivery address. If the order has already been picked up by the carrier, you can contact them directly to change your delivery address if possible.

If you have not received the shipping notification email, please contact our customer service department.

Questions about your orders

Questions about your orders

Missed deliveries: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a delivery note. You can contact the carrier directly to reschedule a delivery during business hours and, if the carrier allows, to possibly change your delivery address. If your order has still not been delivered after the delivery date indicated in the shipping email, please contact our Customer Service. We will investigate with the carrier and endeavour to deliver your order as soon as possible.

Damaged orders: Please check the apparent condition of your order before you receive it. If your order is delivered by the carrier and there is an apparent defect, or if a product is missing from the delivery note, you may refuse delivery, you must check in the presence of the carrier to see if everything is in order, if necessary refuse delivery. In case of refusal of delivery for abnormal order, you must formulate in writing all reserves which must be precise, complete, dated and signed, on the delivery order. please contact our Customer Service within 24 hours following the reception of your order. In the event of damage noted at the time of the delivery, Maria_Livestock_Farm will be in direct contact with the conveyor to solve the problem as soon as possible. We will make every effort to contact you and keep you informed of the progress of our investigations, and deliver a replacement product.

A missing parcel shown as delivered: If your order tracking shows that it has been delivered but you have not received it, please check:

  •  the delivery address indicated in “Your orders”.
  •  whether a delivery notice has been left at your address. The carrier may have left a delivery notice in your mailbox or at your door. Follow the instructions on the notice to collect your parcel or arrange another delivery.
  •  the vicinity of the delivery point. Check to see if the carrier has left your message in your mailbox, with a neighbour, or if it has been placed in a safe place, such as a porch or garage.

If these checks are unsuccessful, please contact our customer service department within fifteen (15) days of the expected delivery date so that we can investigate. You may be asked to send us a letter of complaint and/or a certificate of non-receipt.